ylaro Privacy Policy

When you create an account on ylaro, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued identification number as required for identity verification under Philippine regulations. During the deposit and withdrawal process, we also collect payment-related information such as your preferred payment method, transaction reference numbers, and billing details — though we do not store full card numbers on our servers. We automatically collect certain technical data when you access the platform, including your IP address, device type, operating system, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for members across the Philippines. We may also collect information you voluntarily provide when you contact our support team, submit feedback, or participate in any promotional activity on the platform. All data collection is carried out in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. You will always be informed of the specific purpose for which your data is being collected at the point of collection.

ylaro uses the personal information we collect primarily to operate and maintain your account, process deposits and withdrawals, verify your identity, and deliver the entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and service updates — these communications are necessary for the safe operation of your account and cannot be opted out of while your account remains active. With your consent, we may also use your contact information to send you information about platform features, VIP programme updates, and relevant promotions tailored to members in the Philippines. Your activity data and session logs are used internally to detect fraud, prevent unauthorised access, and ensure the integrity of games and transactions on the platform. We may use aggregated, anonymised data for internal analytics and platform improvement purposes; this data cannot be used to identify any individual member. ylaro does not use your personal information to make automated decisions that produce legal or similarly significant effects without human review. All processing of your personal data is carried out on a lawful basis as defined under the Data Privacy Act of 2012.

ylaro does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their contracted services. All third-party service providers engaged by ylaro are required to handle your data in accordance with applicable Philippine data protection laws and are prohibited from using your information for any purpose beyond the specific service they provide. We may disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies when required to do so by law, court order, or in response to a lawful request related to the prevention of fraud, money laundering, or other criminal activity. In the event that ylaro undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer in advance where practicable and as required by applicable law. We will never disclose your personal information to any party in a manner that is inconsistent with this Privacy Policy without your prior consent.

ylaro implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored using strong encryption at rest on our servers. Access to personal data within ylaro is restricted to authorised personnel who require it to perform their job functions, and all staff with access to member data are bound by confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the integrity of our data systems. Your personal data is retained for as long as your account remains active and for a period thereafter as required by Philippine law, regulatory obligations, or legitimate business purposes such as dispute resolution and fraud prevention. When your data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. While we take all reasonable steps to protect your information, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and to keep your login credentials confidential.

As a member of ylaro based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012, and we are committed to honouring those rights in full. You have the right to be informed about how your personal data is collected and used, which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal information we hold about you by submitting a written request to our support team, and we will respond within the timeframe required by applicable law. You have the right to correct any inaccurate or incomplete personal information in your account, and you may update most of your details directly through your account settings. You have the right to object to the processing of your personal data for direct marketing purposes, and you may withdraw your consent for such communications at any time without affecting the lawfulness of processing carried out before withdrawal. You also have the right to request the erasure of your personal data in certain circumstances, subject to our legal and regulatory retention obligations. To exercise any of these rights, please contact the ylaro support team through your account dashboard; we will acknowledge your request promptly and process it in accordance with our obligations under Philippine law.

ylaro uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your session security, and analyse how members interact with our pages. Essential cookies are necessary for the platform to function and cannot be disabled; they include session authentication tokens and security cookies that protect your account from unauthorised access. Functional cookies allow us to remember your language preferences, display settings, and other personalisation choices so that your experience is consistent across visits. Analytics cookies help us understand which features are most used, how members navigate the platform, and where improvements can be made — this data is processed in aggregated form and does not identify individual members. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the platform and your ability to access some features. We do not use third-party advertising cookies or allow external advertising networks to place tracking technologies on the ylaro platform. For more information about the specific cookies we use and how to manage them, please contact our support team.

ylaro reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered members through a notice on the platform or via the contact details associated with their account, and the updated policy will be published on this page with a revised effective date. Your continued use of the platform after any changes have been posted constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. If you have any questions or concerns about this Privacy Policy or the way your data is handled, please visit our FAQ page or contact the ylaro support team directly through your account. This policy is governed by the laws of the Philippines, including the Data Privacy Act of 2012 and its implementing rules. For related platform rules, please also review our Terms and Conditions.